I Lost It Today

I have been dealing with AT&T telemarketers for around two weeks now. Daily calls, morning to night, sometimes more than one in a day. It has gotten to the point where I am afraid to answer the phone. They won’t take “no” for an answer, and believe you me, I have tried.

After yesterday, I am officially over it. During the 11am phone call, I thought I told the woman pretty clearly that I am not interested in adding any services, thanks for calling. She interrupted to argue with me. I hung up. At 8pm last night, I got another call. Eight my-baby-just-went-to-sleep-and-now-she’s-waking-him-up o’clock last night, she called me again.

I don’t yell at telemarketers. I try to put myself in their shoes. They’ve got a crap job, and they’re just trying to get by, too. They’re making a living doing what The Man tells them to do. I’ve been trapped in jobs by circumstance, too. So I did the only thing I knew to do. I called AT&T this morning and told them that if the calls don’t stop, I’ll be changing my phone service. The (really nice) customer service rep told me it would be no problem to put me on their no-solicitation list. I had no idea there was such a thing, and it made me really happy. She did inform me that it wouldn’t go into effect until midnight tonight. I just have to make it through today. No problem, right?

10am the phone rang. I answered, heard the tell-tale click and pause of a telemarketer, and I hung up. At 11am, the phone rang. I let it. If a real person left an actual message, I could answer. When the machine cut in, the caller hung up. Twice in an hour. Unreal.

And then came noon. I had just gotten the baby down for his nap, and he was in that tricky limbo phase where his brain was trying to decide between hibernate and overdrive, and any sudden interruption can end our efforts for the day. I answered the phone.

Click- pause. “Is this (pronounces my fairly straightforward name very wrongly)”

“Yes.”

“This is (different chick from the one who hassled me yesterday) with AT&T – ”

And I let her have it. I raised my voice to a stranger. It was not how I was brought up, but she had it coming.

“Listen,” I said, “Someone has called me every single day for nearly two weeks. Sometimes twice. When I am eating, when I am going to bed, when my kids are in bed. Every day.We don’t want any additional services. I got put on your no-solicitation list this morning. I know that doesn’t go into effect until midnight, but you are going to stop calling me. It hasn’t been you, it’s been some other chick, but you have to take no for an answer. You woke my kid up from his nap. Calling me twice a day is insane. We are not buying anything else. You are going to stop calling me. Write it down somewhere. Stop calling. I cannot take this anymore. And there is nothing left for either of us to say.”

I hung up on her. I have not hung up on anyone in a flying rage since I was fourteen. As I hit “end,” it hit me like a bolt of remorseful lightning. The voice of the kind customer service rep from this morning played back through my mind. “In the next 24 hours, someone will be calling you  to make sure that you had a good experience with Customer Service.”

That wasn’t my telemarketer pal that I cut loose on. Son of a pup. I am a turd. I hate myself.

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5 thoughts on “I Lost It Today

  1. Having worked in customer service for many years, I can tell you that they say midnight, but sometimes it takes weeks to get out of the system. The courtesy calls for surveys are almost always prefaced by the system requesting that you stay on the line for the CSR that will be speaking with you.

    I’m not saying you yelled at the wrong person for sure, but I think you’re safe.

    Also, this is why I turn the ringer off and/or don’t answer if I’m not expecting a call.

  2. Aw, don’t be so hard on yourself. Their calling rate was BEYOND intense! Even if they are calling to determine your satisfaction with customer service, why are they hounding you to get that answer? Sheesh. But I too once yelled at a customer service person. So I know that guilty feeling you have.

    Don’t be so hard on yourself, they probably are quite used to it at this point. I bet they even make a fun game out of it — the person with the most yells at the end of the week doesn’t have to pay at happy hour? You just helped her toward her happy hour win!

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