In Conclusion

I have heard from many people who use their debit card to purchase Amazon Prime. That is as it should be, in my opinion. Debit should be accepted like a credit card.

I didn’t jump to conclusions when I wrote my post. I spent over an hour with customer service trying to get it figured out. Two reps gave me the same information, telling me they do not accept debit for Prime. One was finally able to produce a link. Unfortunately, I can no longer find it. I don’t know if it has been removed or if I am looking on the wrong page. And that’s part of the problem. The information that I need is not readily available, nor is it always available to customer service.

It is too frustrating to deal with a website and wonder if there is a clause hidden on a page somewhere that is designed to take advantage of me. Just because I haven’t found it, doesn’t mean it’s not there. I bet I am not the only person who is uncomfortable with that thought.

For example, the bit about gift cards not being accepted for Prime is not available here. Nor is it available here. And if you, like my husband, went straight to the page to purchase a Kindle gift card,  you could even click the terms and conditions there and not see that information.

So this is why I am done. It’s not possible to know the fine print. It’s not possible to know which of the fine print they actually enforce. And it’s not as easy as contacting a customer service rep. They often don’t know. It’s big business. It’s bad business. And it’s not for me.

.And I’m not the only one who has had issues. Read here for story that may actually end up worse than mine.

For my regular readers, thanks for hanging in there with me! I’ll be back to my regularly scheduled silliness on Monday. I am hard at work on Volume II by popular demand. It should be finished later in the week.

16 thoughts on “In Conclusion

  1. Most likely, the customer service reps are actually employees of a call center contracted by Amazon who are provided with limited information. Yes, clearly the intent is to mislead if they don’t even inform those who represent them.

  2. Go for it! This conglomerate is becoming huge. it is almost a country in itself for shopping and blasting the little shops out into space. Shop local I say! If they don’t have it .. do without.. c

  3. I so appreciate you relaying your experience….it is going to save me lots of trouble ! I’m a big Amazon user, but havent been able to commit to the idea of one of these devises yet. (I know that hardly makes you feel better right now). Did you let Amazon know you have the power of The Blog with a gazillion readers ?????

    • I was a big Amazon user, too. I hope what I’ve learned can help.

      I did send them a link to the original post, but I don’t think the customer service rep sent it on. I don’t know if they gave me any kind of response on that email.

  4. Well sorry everyone cant either say something nice or not at all… I for one really appreciate your post on this and have even passed on the info I learned from you to my sister-in-law who also just purchased a KindleFire. Thanks again and have a great weekend!!

  5. Frustrating!! I could write a similar post about setting up a new IPod/ITunes. I find it funny that I got the answers I needed from the forums vs. the “help.” So we all pay for these products and then we have to work on our own to learn how to use them. Except in your case, they won’t even let you pay! Down with the Man!

  6. I suffer similar frustrations. I look at tablets of various sorts, readers and computers. And I cannot use them! They all require I have a credit or debit card.

    At nearly age 50, I have never had a credit or developed a credit history. This is mostly because I read the card agreements. My reaction is always, “I can’t sign that!”. Also, though I own my own business I am also 100% disabled and have a low income. I won’t take a chance with getting into debt I can’t pay. I won’t use a debit card due to not being able to control improper fee withdrawals.

    • It’s a little worrisome how dependent so many businesses are on credit cards. We have a debit card, but we found one without a bunch of fees attached.

      The terms of service on credit tend to be terrifying. There’s so much yuck hidden in the fine print.

  7. I don’t know if this will get your message across to the PTB at Amazon, but it might get to future Amazon potential buyers of the awful product AND service you have received, but – have you tried to write a review? And include in it eg that they won’t credit you in full when you rec’d a product that NEVER worked. I s’pose it could be censored out, but it can’t hurt to try. Then mention your blog too, maybe. I have 30+ years of customer service under my belt and I would never allow that to happen in any call center of mine. I also strongly encourage you to NOT give up and settle for partial refund – go as long as you can (have the patience to) until you get someone who can/will make sure you get a FULL refund. Also, try to reach them through Corporate Office. I don’t know how current it is, but seems to have several options for you to start from. And don’t forget to include your state’s Attorney and any media (TV especially) you can interest, in any correspondence you make/get. I know it’s a lot of work, but $60 is a lot of money too. Best of luck… (it’s always the victim who has to do all the work, whenever a crime’s been committed – this feels like a crime to me)!!! 🙂 PS I bought a plain old 4G Kindle and have had no problems with it at all, but I concur the one-click requirement sucks.

A penny for your thoughts! And by penny, I mean a warm-fuzzy in your heart.

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